Shipping Policy
Payment Method: You can select your desired items and choose Cash on Delivery to place your order. For returns, please refer to the store's return policy. If you have any questions after receiving your order, please contact our online customer service promptly; we are at your service 24/7!
Logistics Terms:
1. Shipping Fee: Free shipping on all orders 🎉
2. Shipping Time: After successful order processing, we will arrange shipment according to the payment order. The shipping period is approximately 3 business days; shipping time is not limited to business days, weekends and public holidays are also available.
3. Arrival Time: After the order is shipped, the estimated arrival time is 7-10 business days.
4. Signing Instructions:
Please leave an address and contact number that you can sign for when placing your order.
Upon receiving your order, please inspect the goods on the spot, checking that the outer packaging is intact, the quantity of goods matches the order, and the shopping list is complete. For electronic products such as mobile phones that require power-on inspection, please confirm before signing.
You have the right to refuse delivery if the outer packaging seal is damaged or torn.
If you are unable to sign for the package in person and entrust someone else to sign on your behalf, please ensure that the person signing on your behalf also strictly adheres to the above inspection procedures. The courier is only responsible for delivering the goods to the address specified on the waybill. Anyone can sign for the package at that address; the courier does not guarantee that the designated person must sign for it.
Information Changes: For risk considerations, orders cannot be modified after confirmation. Please be sure to fill in the accurate address and phone number when placing your order. We apologize for any inconvenience.
Delayed Orders: Orders delayed due to incomplete information will be held by the delivery company for 5 days. We will notify you by email; please reply promptly or contact customer service. Orders without a reply within 5 days will be returned to the warehouse and a refund will be processed. Thank you for your understanding.
Returns and Refunds ↩️💰
If the goods you receive have quality problems, you can apply for a full refund.
Specific return and exchange methods and conditions are subject to the records on the product sales page and in the order process.
When returning goods, please ensure the product, gifts, accessories, packaging, and all accompanying documents or materials are intact. If you have a paper invoice, please return it along with the returned item and sign the refund agreement and other relevant documents; otherwise, we reserve the right to refuse your return or exchange request.
You understand and agree that when a refund is required due to your return or exchange request, our inability to accept all or part of your order, or the cancellation/expiration of a contract, we will process the relevant documents in accordance with legal requirements.
Frequently Asked Questions (FAQ) ❓
Q1: Can I specify a delivery time when placing an order?
A1: Please check the corresponding delivery time slots for the "Transportation Company" in your order's logistics information.
Q2: How do I complain about a courier?
A2: Please contact the corresponding local service hotline for the "Transportation Company" in your order's logistics information.
Q3: How long does delivery take?
A3: Under normal circumstances, delivery will take 7 business days from the date the order is shipped (excluding Sundays).
Q4: What should I pay attention to when signing for and inspecting the goods?
A4: Please ensure the outer packaging is intact. If the packaging is damaged, the recipient has the right to refuse delivery.
Q5: Do I need to provide identification when receiving the goods?
A5: No. The courier is only responsible for delivering the goods to the address specified on the waybill. Anyone at that address (such as a receptionist) can sign for the goods.
Q6: What if someone else has signed for my order?
A6: If this happens, please contact the local customer service of the "transportation company" in the order logistics information for assistance.
Q7: How do I check the delivery status of our partner logistics provider?
A7: Please check the official website or customer service phone number of the corresponding courier company according to the "transportation company" in the order logistics information.
If you have any questions about specific terms or delivery, please feel free to contact us at service@mail.wvwpsrw.com. Our customer service is available 24/7! ☀️🌙